Dashboard notification warnings: What they mean and what to do

Warnings and alerts are displayed on the group detail dashboard to help you keep your participants and data collection on track.

Hovering the mouse over the warning opens a tool tip with suggested action.

Click on any warning below to see details on what the warning means, what to do, and how to avoid it in the future.

Processing Stalled
What it means
 What to do
 How to avoid
More than 24 hours have passed since the recorder was transferred, and no processing results have been filed.

Open the Hub program where the recorder was transferred to allow the file to complete uploading/processing.

If you're using deferred file handling, click on the blue arrow to allow uploading/processing to begin.

Always leave the Hub running until everything that you transferred to the computer finishes uploading to the cloud.

Be sure the Hub computer is set to never sleep.

Remember to manually begin processing if deferral is enabled.
Processing Error
What it means
 What to do
 How to avoid
Something has gone wrong in the processing sequence. Usually the error occurs in the step where the file is being uploaded to the cloud.

Check the internet connection on the LENA Hub computer where the recorder was transferred.

Open the LENA Hub program where the recorder was transferred to let the file finish uploading/processing. 

If you find that the file is not on the Hub, or if it continues to fail, contact [email protected].

Always leave the Hub running until everything that you transferred to the computer finishes uploading to the cloud or processing.

Be sure the Hub computer is set to never sleep.
Last recording had an error.
What it means
 What to do
 How to avoid
The most recent recording did not pass one or more LENA quality checks for duration or content.

Go to the Recordings screen for this group. See the error code for the child. Hover over the code for a description.

If you would like additional details to help guide your conversation with the caregiver, click on the child's name.

  • Use the column selector to display useful information, such as Length, Error Code, Begin Hour, and End Hour. 
  • Use this information to see if the recording was stopped early, lacked human voice content, and/or was made overnight instead of during the child's waking hours. 

If appropriate based on the situation and the details of the error, work with the caregiver to review proper recording procedures.
Caregiver opted out of texting.
What it means
 What to do
 How to avoid
A caregiver associated with this child has opted out of LENA texting by replying STOP to a text from LENA.

Find out why the caregiver opted out.

If appropriate, help the caregiver opt back in by texting START to the LENA number.

Before adding caregivers to the system, tell them that they will be receiving texts as part of your program, and explain why. This helps avoid caregivers opting out due to not understanding the purpose of the welcome text.